Support Services Lead - Calgary AB
Now Hiring
(Full Time Term to March 31, 2022)
The First Nations Health Consortium Ltd. of Alberta (FNHC) is hiring for the position of Support Services Lead. This position will be responsible for decision-making, coaching, and developing the Support Services team’s skills and performance including reporting processes. The Support Services Lead will also work collaboratively with other FNHC Team Leads to provide oversight and feedback to ensure FNHC’s goals and objectives are achieved. This recruitment will be positioned in Calgary on a term basis to March 31, 2022 but may be extended.
Summary of Key Responsibilities
Reporting to the Enhanced Service Coordination Manager, the Support Services Team Lead is located in an office setting and will oversee, monitor and supervise the positions assigned to report to the Support Services Team Lead. The Support Services Team Lead will:
• Manage and oversee day-to-day operations and activities of the team reporting to this position
• Decide how to approach tasks and develop work plans to accomplish them
• Keep track of/reporting and structure various tasks and documents
• Monitor team performance and able to report on metrics
• Conduct training, team meetings, performance reviews
• Provide leadership, support and guidance to your team
• Maintain accurate and up-to-date timekeeping and personnel records
• Delegate tasks, set deadlines and set clear team goal
• Collaborate with Team Leads to meet goals and deadlines required
Data collection is also a key expectation in this role. You will be required to input statistical information accurately and efficiently into a database. Data is rigorously evaluated and all Regional Service Coordinators are expected to ensure the quality, consistency and integrity of all data collection.
Qualifications
• Demonstrated experience in leadership or management
• 2+ years in a manager or lead position
• Excellent communication and interpersonal skills
• Highly detail-oriented, organized and able to balance multiple priorities
• Proven organizational and time management skills
• Critical thinking and problem solving skills
• Ability to work independently and work in partnership within a multi-team environment
• Skilled user of Microsoft Office (Word, Excel, Outlook)
• Experience with database programs; understands importance of data collection
• Experience working with First Nations communities with demonstrated cultural knowledge and competencies
• Driver’s License, Criminal Record Check, Child Welfare Check and Vulnerable Sector Check required
• Competitive salary to commensurate with education and experience along with a generous benefits package will be provided
Closing Date: This posting will remain open until a suitable candidate is found. Please submit a cover letter and resume to the attention of Glenda Galger, HR
Administrator, First Nations Health Consortium, by fax (587) 391-1362 or via Indeed.
NOTE: From those selected for consideration, three references are required with at least two being current/previous supervisors. Applicants are thanked in advance for their interest however only those selected for consideration/interview will be contacted.