Services
How do I access services?
CALL TOLL FREE: 1 844 558 8748
When you call you will be connected to an Access Worker who will gather demographic information and obtain a consent form to complete the intake process.
When the intake process is completed a Regional Service Coordinator (RSC) will be assigned to your child’s file. At the direction of the family, the RSC will assist with, identifying existing available provincial and/or Federal programs/resources, and assist in identifying gaps in services and if the need is above normative standard.
Our Process
| Call 1-844-558-8748 and speak to an Access Worker | • Who will obtain your child’s demographic information and consent form • Provide available resources |
| A Regional Service Coordinator (RSC) receives the file | • Connect children and families to existing Provincial and Federal services that meet the child’s needs • Assists with identifying gaps in services and if the need is above normative standard, RSCs will support the family with Substantive Equality Questions |
| Jordan’s Principle Application | • When all the information and supportive documents are gathered, the application is sent to the Regional Focal Points/National Office for review and decision • If the application is denied, the family has 1 year to appeal the application decision |
When can I call?
Our toll free line 1-844-558-8748 is available Monday to Friday 8:30am to 4:30pm. Should you need to leave a voice message, please provide your name and a phone number and your call will be returned within the same business day.
Who can use the First Nations Health Consortium services?
All Albertans can call the on behalf of First Nations & Inuit children and youth. The FNHC team shares knowledge of existing resources across the province. This allows us to not only connect First Nation families to service providers, but to all individuals requiring resource links.
Who Is Eligible for Jordan’s Principle funding?
On November 25, 2020, the Canadian Human Rights Tribunal (CHRT) released a ruling about Jordan’s Principle eligibility.
A child under the age of majority in their province or territory of residence can access Jordan’s Principle, if they permanently reside in Canada and if the child meets one of the following criteria:
• is registered or eligible to be registered under the Indian Act
• has one parent or guardian who is registered or eligible to be registered under the Indian Act
• is recognized by their Nation for the purposes of Jordan’s Principle
• is ordinarily resident on reserve
The eligibility above replaces the CHRT interim motion ruling of February 2019.
